How Can We Help You?
Comprehensive answers to your most common questions about using our platform
Browse by Category
Select a topic to find relevant information
Platform Basics
Learn how to navigate and use essential features
Test Procedures
Understanding how to complete mock examinations
Evaluation System
How scoring and feedback mechanisms work
Technical Support
Troubleshooting common technical issues
Account Management
Profile settings and preferences
Best Practices
Tips for maximizing your preparation
Platform Basics
How do I create a new account?
Navigate to the registration page by clicking the "Start Now" or "Register" button. Complete the required fields including your name, email address, and password. Verify your email address through the confirmation link sent to your inbox. Your account will be activated immediately upon verification.
Is the platform genuinely free?
Absolutely. All mock tests, AI evaluations, and core platform features remain completely free with no hidden charges. While we offer optional premium services such as human evaluations from certified teachers, the fundamental platform remains accessible to everyone at zero cost.
What test modules are available?
We provide comprehensive coverage of all four IELTS modules: Listening, Reading, Writing, and Speaking. Each module contains extensive practice materials following official IELTS formats for both Academic and General Training versions.
Test Procedures
How do I initiate a practice test?
Access your dashboard, select your desired test module (Listening, Reading, Writing, or Speaking), choose a specific test from the available options, and click "Start Test". Follow the on-screen instructions and complete the test within the allocated time limit.
Can I pause and resume tests later?
To maintain authentic examination conditions, tests must be completed in a single session. However, you may retake any test multiple times to practice and improve your performance without restrictions.
What technical requirements exist for Speaking tests?
A functional microphone is essential for recording your responses. Most modern laptops and smartphones feature built-in microphones. Ensure you're in a quiet environment and grant your browser permission to access the microphone when prompted.
Evaluation System
How are scores calculated?
Listening and Reading modules are scored automatically based on correct answers. Writing and Speaking utilize our advanced AI evaluation system, which analyzes grammar, vocabulary, coherence, fluency, and task achievement according to official IELTS criteria.
How reliable is the AI assessment?
Our AI has been trained on thousands of actual IELTS responses and typically provides scores within 0.5 band of human evaluators. For the highest accuracy, consider our premium human evaluation service from certified IELTS examiners.
Can I access detailed feedback?
Yes. Upon test completion, you receive comprehensive feedback including correct answers, detailed explanations, analysis of your strengths and weaknesses, and specific recommendations for improvement.
Technical Support
Audio not playing in Listening tests
Verify your device volume settings and ensure your browser has permission to play audio. Try refreshing the page or using an alternative browser (Chrome or Firefox recommended). Check your internet connection stability.
Microphone not functioning for Speaking tests
Confirm you've granted browser permission to access your microphone. Check system settings to verify the correct microphone is selected. Consider using headphones with an integrated microphone for improved reliability.
Platform loading slowly
Verify your internet connection speed. Clear your browser cache and cookies. If issues persist, try accessing during off-peak hours or contact our support team for assistance.
Account Management
How do I reset my password?
Click "Forgot Password?" on the login page, enter your registered email address, and follow the instructions sent to your inbox to create a new password securely.
Can I delete my account?
Yes. Navigate to Settings, then Account, and select Delete Account. Note that this action is permanent and will permanently remove all your test history and progress data.
Best Practices
How often should I practice?
Consistent daily practice yields optimal results. Aim for at least one complete test section daily, gradually increasing intensity as your exam date approaches. Focus on weaker areas while maintaining strength in proficient modules.
What's the most effective preparation strategy?
Begin with a diagnostic test to identify your baseline. Create a structured study plan targeting weak areas. Practice under timed conditions to build stamina. Carefully review all feedback and implement suggested improvements. Track your progress regularly and adjust your strategy accordingly.